FAQ’s Here are some common questions Click on a question below to view details: How quickly do you ship? Expand We generally ship on the day of roast. Check our website for upcoming roast days. Can I pick up my order from you & save shipping? Expand Orders can be picked up from Bonville, NSW by appointment. Retail sales coming soon How much is shipping? Expand We ship via Australia Post and Couriers. Shipping is based on the total weight of coffee and packing in the following sizes: less than 500g 500g to 3kg 3kg to 5kg Over 5kg Do you do wholesale? Expand Yes we do! If you would like to become one of our retailers please contact us here Do you have a shopfront? Expand Where can I find a cafe that uses your coffee? Expand My order hasn't arrived Expand Bugger. Orders take 2-5 days depending on your location. If your order has not arrived after a week let us know. I don't like your coffee, can I have a refund? Expand We don't offer refunds but we would like to hear why you didn't like our coffee. We value all customer feedback as we continually seek to improve our products. Please send us an email here I would like to pay by credit card Expand You can pay by credit card using Paypal. You don't need to join Paypal. Simply click on "Pay with a Card" at the bottom of the Paypal login screen. Got A Question for us? Please fire us your questions below and we'll get back to you as soon as we're able. Name First Last MobileEmail How Can We Help?*Please SelectGeneral EnquiryWholesale EnquiryYour MessageCAPTCHACommentsThis field is for validation purposes and should be left unchanged.